Mobile Based Service Managment

Company

Cosmos Construction Machineries and Equipments Private Limited One of the leading manufacturers, exporters and suppliers of precision construction machinery, headquartered in India-needed to optimize service calls allocations to ensure overall customer satisfaction that could result in significant cost & time savings on services.

Their advanced manufacturing setup incorporates high-end manufacturing and stringent inspection facilities that ensures consistent quality, high production and flexibility to cater to special needs with ease. In addition to this, they also undertake after sale services for their range of construction equipment as and when required by their clients within a specified time frame. Their range includes construction machinery, screening equipment, cutting machines, block making machines, electrical rotary machines, needle vibrator, etc... Capitalizing on their intensive research and development facilities, they are committed to meet the requirement of building and construction industry for specific construction equipment. Additionally, their Research & Development department works diligently to contribute to the construction industry by designing and developing technically superior products. Their capability to custom make the products has helped us receive bulk orders from our clients.

The Solution Story:

Mr. Mehul owns a Construction Machineries and Equipments based Pune. He has decided that with the increasing demand for his product among small to medium industries, he needed a better retail execution strategy for his field sales.  After research and reference from a fellow entrepreneur, Mr. Mehul decided to sign up for a trial with Mobile based service management “Fieldomobify”.

Fieldomobify -a provider of elegant, cloud and mobile based software solutions for field service provider all over the world delivered an Android/iOs based vTiger CRM solution for sales team to visit customers and update details on a go.

The first step he took was to add his customer information details along with requirements.

Mr. Mehul then added his product information from ERP and assigned codes to his products, which allow him to be better view his product offerings.

One of his biggest concerns was getting daily sales report issues. To address this, he created a sales report form. Where he maintained the sales persons daily activity, possible sale/day.

Through using the Sales Order feature, Mr. Mehul allowed his reps to place orders, print bill and track sales real time in the field.

Mr. Mehul is able to see his field sales staff location along with all orders real-time on the screen. Customer’s signature with sales order resolved issues like misplaced orders.

Mr. Mehul was very much interested to be able understand location of his staff so that he can optimize the schedule day by day.

Mr. Mehul is happy with improved sales activity and ease of operations for his existing customers.

Ankit Bhaskarwar 001 Sea Saw Lift
Tejas Kale 002 Multi Go Lift

Reports Generated:

  • Commissioning Report: Commissioning report shows that systems have been completed in accordance with the contract documents and that the systems are performing in accordance with the final owner’s project requirement document.
  • Service Call report: Service call report shows the status of the service, start date, end date, to which the call has been assigned to.
  • Attendance Report:Attendance report shows the location, check in and checkout time of the operator
  • Location wise Report:Location wise Report shows the location of operators.
  • Log Book with multiple parameters (Commissioning, Diesel, reports):Log Book Report shows the asset wise logs captured everyday by field operator
  • Customer – Site – Equipment Report: Equipment Report: Equipment detail shows assets mapped to respective customer

Want to take your business to the next level ?

Estimating, Job Tracking, File and Photo Attachments, Automated Emailing, Client Reminders, Time Tracking, Electronic Payments, GPS Waypoints, Routing and More!